westjet travel bank refunds

Hey you! Travel Bank is not an actual physical bank. WestJet is processing refunds to guests with flights cancelled by WestJet as a result of the COVID-19 pandemic. To use WestJet.com, you agree to the website terms of use, the privacy policy, and the use of cookies. Travel Bank credits can be used to pay for WestJet flights and select fees such as kennels and seat selection, but not WestJet Vacation packages, excess baggage or change fees. We are currently processing refunds … For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment. After a brief spat with Air Canada about who was the first national airline to offer refunds like this, WestJet also confirmed that people with eligible third … Subscribe to Calgary for all the latest and greatest stories. Travel Bank credits and refunds Learn about Travel Bank credits, which you may receive when you change or cancel a non-refundable flight. WestJet is offering refunds to customers with European flights cancelled due to the COVID-19 pandemic. Travel Bank is an easy-to-use account where you accumulate and save credit from non-refundable ticket changes, cancellations or service credits. I contacted Westjet and was told that “WestJet has consistently provided change/cancel options to all guests impacted by the COVID-19 crisis, including the ability to rebook flights with no change fee, to refund the full value of their flight to a WestJet Travel Bank valid for use within 24 months for bookings made directly with WestJet, or to retain their full ticket value for a future flight for bookings made with travel … Cancellation after 24 hours of the ticket purchase Any fraudulent use of your Travel Bank will be investigated, however, WestJet is not liable for any unauthorized use of your WestJet Rewards ID, password, Travel Bank credits or your payment card information. In an announcement on Wednesday, it was confirmed that WestJet refunds for cancelled flights were on the horizon. If you cancelled through the Coronavirus (COVID-19) cancellation form, it may take up to 45 days to see the credit in your account. If you received a credit to Travel Bank for a flight cancelled by WestJet and have not heard from us, please fill out the request for refund. WestJet is not involved in any private transaction resulting from an advertisement on an online classified web site. Thank you for your trust and patience as this situation evolves day by day. If you prefer a refund to original form of payment, we will provide information about when that can be requested at a later date. WestJet's refund policy is the latest to offer customers a repayment for cancelled flights. We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. WestJet has publicly committed to issuing refunds to passengers for all flights that were cancelled by WestJet due to the COVID-19 pandemic, including basic economy fares and eligible flights for which passengers had already received funds in their WestJet Travel Bank (i.e., if the passenger had already agreed to the future travel credit instead of the full refund, even … The money we paid was put into a travel bank and the companion vouchers were placed back into our accounts. But some travel agents aren't happy. Air Canada seems to take issue with WestJet’s claim that it’s the first national airline in Canada to provide refunds proactively. "Guests … We have proactively reached out to guests, working from those flights cancelled in March and forward. If you are new to Travel Bank because of cancellations from Coronavirus (COVID-19), please know that we are responding to feedback and working on solutions to make your next flight with WestJet worth the wait. WestJet has said that they can only offer refund as credit. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees. We are currently focused on refunds to flights cancelled by WestJet to honor our policies at the time of booking. The browser you are using is not supported. To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. But if in case the departure time of the flight is within 24 hours of the time when the booking was made in that case cancellation will include the cancellation charges for per seat reservation, and the refund will be transferred to your travel bank as per the WestJet Airlines refund policy. This applies to all WestJet air- only, Group claim bookings and contracted/private fare bookings. We’re returning expired credits back to your Travel Bank, so you have more time to use them for future travel. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. We appreciate your patience as our teams ramp up our capabilities to provide refunds at this scale. The value of WestJet Vacation packages cancelled due to Coronavirus (COVID-19) will be returned as WestJet dollars. 1 credit = 1 CAD, USD or GBP (depending on your address) The clock starts again after your credit has been extended by WestJet. You can cancel your WetJet flight in advance, however, refunds will depend on your ticket type. WestJet will not be liable for the loss of funds resulting from a fraudulent transaction. To apply a Travel Bank credit to another guest's flight: Your Travel Bank can only be accessed by using your WestJet Rewards ID. WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Originally Posted by stoddaj1 Question for those far more experienced than I... We had a ticket booked from Halifax to West Palm Beach, Florida for March 13-22, which we canceled the week before. WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Has anyone had first hand experience or success in having Westjet agree to actually refunding fares as opposed to travel bank credit? Air Canada gets in refund spat with WestJet. The full value of your flight has been refunded to a WestJet travel bank (for WestJet bookings) or WestJet Dollars account (for WestJet Vacations bookings), which is valid for 24 months from date of issue. At that time it state that if we preferred a refund the information would come at a later date - it's almost like WestJet knew that legally flights to the U.S. would have to be refunded but they wanted to wait if the DOT may loosen that restriction to the help the airlines. WestJet will contact those people it deems eligible for refunds … All bookings made within 24 hours (excluding same-day travel) can be cancelled for no fee. Please wait to be contacted as we work through requests as quickly as possible. A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner. So WestJet just did a very wise move: by being the first to announce that they are giving refunds, they get all the good press and they generate a lot of goodwill among travelers. Find links to Travel Bank credit information, standard change/cancel fees and travel terms and conditions. We'll redirect you to the home page of the country/region site you choose. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. If your clients prefer a refund to original form of payment, please visit our Yes! Flight bookings and Travel Bank credit purchased with a stolen card or in some other unauthorized fashion will be revoked or cancelled immediately without notice or reimbursement. If your flight was cancelled due to a schedule change and you do not see the correct balance, please contact us. You can pay for new flights with your Travel Bank credit online, through the call centre or at the airport. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account. Travel Bank credits from changed or cancelled flights can be used to pay for flights up to 24 months from the date your flight was cancelled. The … We’ve started to proactively reach out to guests with Vacations cancelled by WestJet starting with departure dates in March through to April 24 and will be working forward. Even if WestJet converted your flights to a travel bank credit you can get a refund if you are eligible. Sign in to see your balance Create an account. Now that's where the term eligible plays a key role - at this point of time WestJet considers eligible fares or tickets to be those that they as the airline cancelled - not those that were cancelled by the customer even if it was just a proactive measure. To use your Travel Bank credit when booking online: Yes, Travel Bank credits can be transferred to another WestJet Reward’s account upon request through our contact centre. Refunds are still permitted inside of 24 hours from original booking. This depends on how your cancellation was processed. This form applies to guests with air only bookings. WestJet denies refunds and holds passengers' money in "travel bank". The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply.For bookings after August 4, protect your … See WestJet dollar FAQs. Canadian Press says the policy is valid for flights to and from Canada and the UK, as well as flights to and from Canada and the U.S. We are currently processing refunds for reservations with departures up to April 7, 2020. Please see our, To use WestJet.com, you agree to the website, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights, 1 credit = 1 CAD, USD or GBP (depending on your address), Apply toward the cost of a flight, with no blackout dates, 24 month expiry for credits from change/cancel, You can apply credits to one or many flights until the balance is $0. WestJet Boeing 787 Dreamliner WestJet now says that guests on some international flights can apply for refunds for eligible tickets cancelled due to the COVID-19 pandemic. Travel Bank credits cannot be used for WestJet Vacations packages. If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. WestJet’s decision to offer refunds to some customers whose flights were cancelled during the COVID-19 pandemic has rocked Canada’s travel advisor community, leaving many shocked, angered and frustrated during an already-difficult time for business. It will take us many months to process the thousands of requests we are receiving. If you cancelled with an agent in our contact centre or online in Manage Trips, you will see the balance in your account immediately. When you’re signed in your Travel Bank balance will appear with the option to apply the credit to your purchase. April 7, 2020 that were issued with a 24-month expiry Wednesday, it was confirmed WestJet. Normal circumstances, I ’ ve escalated it and was not able to get refund. Refunds and holds passengers ' money in `` Travel Bank '' agree the. The COVID-19 pandemic credit was created, will include the expiry date for your credit expired. To flights cancelled that were issued with a 24-month expiry dollars or a portion your! For Travel — please allow time for your balance to show in your Travel Bank credit to your.... You do not see the correct balance, please contact us see the correct balance, please this! 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